How we recover what Amazon owes you

We track every unit in Amazon’s custody, end to end, and every dollar Amazon pays or takes back for it. This page is our playbook: every discrepancy we look for, how we confirm it, and how we handle each case until Amazon closes it.

Why Amazon keeps money it owes you →

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1 · Every unit, end to end
We follow each unit from the day it reaches Amazon to the day it leaves, through every record Amazon keeps of it.
1A discrepancy we claimDiscrepancies we flag, never claimMoney
YouAmazonCustomers
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Shipments to AmazonEach shipment page, and the ledger’s receipts
1Received short
Closed with nothing received
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Storage, and moves between warehousesThe ledger’s transfers and adjustments
2Lost or damaged in a warehouse
Found, not matched to a discrepancy
Damaged when already unsellable
Customer ordersThe ledger’s shipments, and each sale in Amazon’s finance records
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Customer returns and refundsThe returns report: each unit, Amazon’s grade and the customer’s reason
3Refunded or replaced, never returned
4Returned damaged by Amazon
Blamed on Amazon, graded as the customer’s
Partial refund, no return
Refund with no sale on record
Under your returnless price
DisposalsThe returns report: what happened to each returned unit
Sellable return donated or thrown away
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Removal orders back to youChecked by our operator in Seller Central
5Removal came back short, or never came back
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Payments for lost or damaged unitsAmazon’s Reimbursements report
6Payment taken back, no unit returned
Paid below your cost
Fulfillment feesEach fee, and Amazon’s own fee preview for that product
Above Amazon’s own fee preview
Amazon’s Inventory Ledger records every move of a unit: shipments, receipts, customer returns, warehouse transfers, vendor returns and adjustments.¹ A unit lost in storage makes no move, so it sits on Amazon’s own lane, where the ledger records it as an adjustment.

2 · Every discrepancy we find

A discrepancy is a unit or a payment that Amazon’s records do not account for. We look for every kind.

Discrepancy	What we look for	What we do
1Received short	Units you sent that Amazon did not receive, less any extra units it received	Claim once the shipment closes, before the 9-month window ends^2,3
2Lost or damaged in a warehouse	Units Amazon lost or damaged and has not paid for after 21 days	Claim before day 60⁴
3Refunded or replaced, never returned	Full refunds and replacements where the item never came back	Claim from day 70 to day 120⁴
4Returned damaged by Amazon	Returns Amazon graded as damaged by its warehouse or its carrier, and has not paid for	Claim the damaged units
5Removal came back short, or never came back	Units of a removal order that came back short, or never came back	Our operator checks and files these by hand, as Amazon requires⁴
6Payment taken back, no unit returned	Every take-back, checked for a unit put back in your stock	Claim again when no unit came back⁵

We also flag, so nothing goes unseen

Closed with nothing received: Amazon closed the shipment with no unit received.
Found, not matched to a discrepancy: Amazon found units and has not matched them to a discrepancy. Amazon can use them to take back an earlier payment.
Damaged when already unsellable: Amazon damaged units that were already unsellable. Amazon usually pays about half for these on its own.
Blamed on Amazon, graded as the customer’s: The customer said Amazon damaged the unit, and Amazon graded the damage as the customer’s. Amazon pays on its own grade, so contesting one means removing the units and photographing them.
Partial refund, no return: Usually a concession you or Amazon agreed to.
Refund with no sale on record: The sale is not in Amazon’s finance records, so no one can tell who shipped the order.
Under your returnless price: A refund below the price you set for returnless refunds. We leave these out on purpose.
Sellable return donated or thrown away: Amazon graded the return sellable, then donated it or threw it away.
Paid below your cost: Amazon paid for a lost or damaged unit at less than your cost.
Above Amazon’s own fee preview: Amazon charged a fee above its own fee preview for that product. We give you the dimensions to have Amazon measure again.

Amazon’s window for each claim →

3 · What we reconcile

We confirm every discrepancy three ways: on its shipment, in its product’s total, and against Amazon’s payments.

Missing=short on shipments+misplaced−extra on shipments−found−paid

For each product, every time. A discrepancy stands only when all three records agree: its shipment, its product’s total, and Amazon’s payments.

We check	Against
Every shipment	What you shipped against what Amazon received, per product, net of extra units
Every product	The equation above, over all of its shipments and warehouse events
Every unit lost or damaged in a warehouse	Amazon’s own count of units not yet reconciled, row by row in the Inventory Ledger¹
Every payment	Its discrepancy, matched by payment ID and product, net of every take-back
Every take-back	A unit put back in your stock⁵
Every refund	The return, the replacement and the sale, in Amazon’s finance records
Every return	Amazon’s grade against the reason the customer gave
Every fee	Amazon’s own fee preview for that product
Every case	What it asked for, what Amazon paid, what Amazon took back, and Amazon’s answer
Amazon’s report	Our totals must add up to the net of Amazon’s own Reimbursements report

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4 · How we count
Every figure in our reports comes from Amazon’s own records, and links to the record it comes from.
- Each figure links to its record in Seller Central: the case, the shipment page, or the ledger row with its date and reference.
- A discrepancy is valued at what Amazon last paid for the same item, per unit. With no payment on record, it has no price until you give us your unit cost.
- Amazon’s window for a shipment ends 9 months after delivery. The records carry no delivery date, so we count from the first unit received, and the date we show is the latest the window can close.
- A discrepancy counts under whoever opened the cases on it: you, a service you hired, or Amazon. One with no case counts under no one.
- A short shipment counts only when Amazon’s shipment record carries item counts. The report says how many shipments that leaves out.
- The report names every record it read and the dates each covers. A record we could not read is named, never counted as zero.

5 · How a case runs

We file each claim with its proof, then answer Amazon until it closes the case.

We wait 21 days on a unit lost in a warehouse and 70 on a refund with no return, because Amazon may still pay on its own. An agent drafts each claim and each reply; the operator approves and files every one.

When Amazon answers

Amazon	We reply
Refuses	In the same case, with Amazon’s own records: the ledger rows, the shipment page, the units received.³
Asks for proof	With your invoice or signed packing slip, before Amazon closes the case.
Pays part	With a new case for the units it left out.
Takes a payment back	By checking that a unit came back to your stock. If none came back, we file again.
Says nothing	With a follow-up in the same case, until Amazon answers.

The proof Amazon asks for →

6 · Who runs it
We run this for you in these jobs.
Amazon Reimbursements · deliverableReimbursement ClaimsEvery case where Amazon owes you money filed as a claim with the proof Amazon asks for, followed until Amazon closes it, and reported with what was recovered.JobInventory ManagementYour whole inventory operation, run for you — stock numbers reconciled and kept true, demand forecasting, stockout prevention with a revenue receipt, purchase orders owned end to end, and inbound tracking.