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For companies · who we serve

Your operations, run for you.
Whatever you sell, wherever you sell it.

Senior e-commerce operations — agents do the volume, a named Operator owns the result, and you pay per deliverable.

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01 · Who we serve

Built for companies doing too much with too few hands.

If you sell on more than one channel, operations grow faster than the team. These are the companies we run them for.

DTC store products
▸Payouts & refunds tied out daily
▸3PL counts kept honest
▸Margin watched per product

DTC & Shopify sellers

$1M–$50M storefronts where founders still close the books.

Marketplace boxes
▸FBA fees found & claimed back
▸Restocks landed before cut-offs
▸Account health defended

Amazon & marketplace sellers

FBA-first sellers where Amazon holds the money and the clock.

Omnichannel storefront
▸Retail POs chased to delivery
▸EDI & channel counts reconciled
▸One inventory truth, every door

Omnichannel & wholesale

Companies selling everywhere at once — where every tool disagrees.

02 · Customer stories

The work, on the record.

Every engagement below is real, and every number in it comes from the account's own records — stated with what it covers, never rounded up into a claim.

PhoneSoap logoPhoneSoapamazon.comUV sanitization
PhoneSoap · UV sanitization · amazon.com

The first fix was live 56 minutes after access was granted.

Five catalog tasks handed over on a Monday: the first fix confirmed live 56 minutes after access, a 15-minute median reply to client messages across the engagement, and every change delivered in writing with links to prove it.

56 minaccess to first fix live15 minmedian reply to a messageEvery changein writing, with proof
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AmazonShopifyWholesaleRetail
Product explorer · accessories · Amazon, Shopify, wholesale, retail

Where every unit is, and where it will be.

Membrane built the company a product explorer for its 500+ SKUs. Each product’s page shows where the stock is, what is on the way, the demand ahead for each channel, and what to order before it runs out.

500+SKUs, one page each14 weeksof stock projected per location4stock locations on one map
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AmazonShopifyWholesaleRetail
Missing listings · accessories · Amazon

Missing Amazon listings, built the afternoon they were found.

Some products the company sold on its other channels had never been listed on Amazon. It asked for ten first, to check them: they were ready to receive stock 2 h 31 min later, and the rest followed 51 minutes after the go-ahead, each batch with a receipt.

2 h 31 minask to the first ten ready51 mingo-ahead to the rest1 h 12 minapproved images to the report
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amazon.comBoards
Catalog cleanup · boards · amazon.com

18 boards on sale from the company’s own stock, 5 hours 17 minutes after the owner said yes.

Amazon catalog management for two board businesses with one owner: duplicate listings deleted 2 h 05 min after they were reported, 18 boards buyable from the company’s own stock 5 h 17 min after the owner’s yes, and four broken listings fixed without being asked.

5 h 17 minowner’s yes to 18 boards buyable2 h 05 minduplicates reported to deleted38 minshipping question to answer
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AmazonShopifyWholesaleRetail
Cost of goods · accessories · four channels

Month-end cost of goods, tied to every order.

Membrane builds the company’s month-end cost of goods from the orders themselves. The first month counted the same orders as the company’s own report, and the small difference was traced to named orders. From August, the report covers all four channels by ship date.

Every orderbehind each figure4 channelsstore, wholesale, Amazon, retailerShip datedecides the month
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Membrane has been phenomenal. They knocked out in days a list we had been sitting on for months, caught my own errors before they went live, and every change came with a written explanation of what was done and why.
— Dan Barnes, PhoneSoap
I love the inventory diagram that shows every movement, including the suggested ones. You’ve taken something very complex and presented it in a way that’s very clear.
— Adam Allen, operations advisor to the company
03 · How we’re different

Not an agency. Not software. The outcome.

You’ve had the other options pitched to you. Here is where each one breaks — and what we do instead.

Hiring
Agencies & VAs
Membrane
What you pay for
✕Salary + management, before output
✕A retainer, hours invoiced
✓Deliverables
Who does the work
✕One person, 40 hrs, needs cover
✕A rotating pool you don’t know
✓Agents 24/7 + one named Operator
Who answers for it
✕You — you’re the manager
✕An account manager, eventually
✓Your Operator — accountable by name
The record
✕In their head
✕A monthly slide deck
✓Every action logged with its reason
Q4
✕A seasonal hire you train in October
✕Scope creep, renegotiated
✓Absorbed — volume is what agents do
04 · Who we work with

We plug into the stack you already run.

No migration, nothing new to learn. If your operations touch it, we work in it — built on the platform that connects to 100,000+ APIs.

Marketplaces & storefronts
AmazonShopifyWalmartTikTok ShopeBayEtsyWooCommerceFaire
Payments, ads & operations
StripePayPalMetaGoogleKlaviyoQuickBooksXeroShipStationShipBobGorgiasNetSuiteZendesk
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Stop wondering if something better is out there.

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