Privacy Policy
Membrane Inc. (“Membrane”, “we”, “us”) operates membrane.agency, a platform that runs recurring operations jobs for companies. This policy describes what data we collect, and how we use, protect, share, and delete it. It covers visitors to this website and customers of the service, including data we access in the software accounts a customer connects.
1. Who we are
Membrane Inc., 56 Broad Street, Suite 57853, Boston, MA 02109, United States. For anything in this policy, contact hello@membrane.agency.
2. Data we collect
- Account data — name, work email, company name and website, and the content of forms you submit on this site.
- Connected-application data — data in the software accounts you connect so that jobs can run: for example orders, product listings, inventory, advertising, financial statements, reports, and messages. What we can access is limited to the permissions you grant in each application's own authorization flow, and we use it only as needed by the jobs you run.
- Usage data — how the product and this site are used, including session replays, and technical logs such as IP address, browser, and timestamps.
- Marketing-site data — the public pages of this site use analytics and advertising tags that record pages viewed and referral source, measure which ads led to a visit, and record which buttons and links were clicked.
- Payment data — handled by our payment processor; we do not store card numbers.
- Communications — email and support conversations with us.
3. How we use data
- To run the jobs you request and produce their deliverables — reports, analytics, and changes on your connected accounts.
- To compute analytics about your own business: sales, traffic, conversion, fees, inventory, and the root causes behind changes in them.
- To operate, secure, and improve the service; to bill; to provide support; to meet legal obligations.
How we use data across customers. Analytics about your business are computed on your own data. We may also combine data from many customers into anonymized figures, such as ranges and benchmarks. An anonymized figure cannot be traced back to any specific company. We show a company's name next to its own numbers only with that company's explicit permission, which it can withdraw at any time. We never sell data, and we do not use your data to develop, improve, or train generalized AI or machine-learning models.
4. Protection
We protect data with technical and organizational safeguards, including encryption and access controls. If a security incident affects your data, we notify you within the timelines that our agreements and applicable law require.
5. Who we share data with
We share data with the following recipients:
| Recipient | Purpose |
|---|---|
| Your organization and your operators | The members of your organization, and the operators assigned to your jobs, to do the work you engaged. |
| Other customers | Anonymized figures that cannot be traced back to any specific company. A company's name and its own numbers only with that company's explicit permission. |
| Service providers | Hosting, payments, product analytics, error monitoring, email, and the AI models that run the software agents. They process data only to provide their services to us. |
| Advertising and analytics providers | Traffic analytics and ad measurement on the public pages of this site. |
We may also disclose data where the law requires it, or to protect the rights, safety, or property of Membrane, our customers, or others.
6. Retention and deletion
We keep personal data only as long as needed for the purposes above: account data for the life of your account, connected-application data for the life of your workspace, and billing records for as long as tax and accounting law requires. When you disconnect an account, we stop reading new data from it. The data we already hold stays in your workspace until you ask us to delete it or close your workspace. When a retention period ends, when you close your workspace, or when you ask us to delete data we no longer need, we delete it from live systems, and it expires from backups on their normal schedule.
7. Your rights
Depending on where you live, you may have the right to access the personal data we hold about you, correct it, delete it, restrict or object to its processing, receive it in a portable format, withdraw consent, and lodge a complaint with your data-protection authority. Write to hello@membrane.agency and we will act on your request within one month.
8. Cookies
The public pages of this site set analytics and advertising cookies, as section 2 describes. You can refuse them with your browser's cookie controls; the pages work without them. The signed-in product uses cookies and similar storage to keep you signed in and to run product analytics.
9. Changes to this policy
When this policy changes, we update this page and its effective date, and — for changes that materially affect how your data is handled — notify customers by email before the change takes effect.