Terms of Use
These terms govern your use of membrane.agency and the services provided through it by Membrane Inc., 651 N Broad St, Suite 206, Middletown, DE 19709, United States (“Membrane”, “we”, “us”). By creating an account or using the service you accept these terms. If you are accepting on behalf of a company, you confirm you have authority to bind it.
1. The service
Membrane runs recurring back-office jobs for e-commerce brands: a software platform whose agents do the around-the-clock work, with a named human operator accountable for the results. Each job produces defined deliverables (reports, executed changes, recovered funds), and every action taken on your business is logged with the reason it was taken. Job descriptions and prices are published in the job catalog; each engagement is scoped to your catalog and volumes before it starts.
2. Accounts
Register with accurate, current information and keep your credentials confidential; you are responsible for activity under your account. We may suspend or terminate accounts that violate these terms, the law, or third parties' rights.
3. Connected applications and authority to act
- You connect third-party applications (for example Amazon Seller Central) through each platform's own authorization flow, and you warrant that you are entitled to grant that access.
- You authorize Membrane and the operators assigned to your jobs to act on the connected accounts on your behalf and within the scope of the jobs you engage. Changes that fall outside an agreed policy require your approval before they are made; every change is recorded in the action log.
- Our access to and handling of connected-application data is described in the Privacy Policy, and — for Amazon — complies with Amazon's Acceptable Use Policy and Data Protection Policy.
- Third-party platforms are outside our control: their availability, policies, and decisions (including marketplace outcomes such as rankings, Buy Box placement, or reimbursement rulings) are theirs, and we do not guarantee any particular outcome on them.
4. Fees and billing
Jobs are priced as published in the catalog: flat monthly prices per job or desk, and, where stated, contingency fees on recovered funds. Prices exclude taxes. Subscriptions renew monthly until cancelled; you can cancel any time, effective at the end of the current billing period. Free offerings (such as a free first month of work, or free monitoring) are what they say: work performed at no charge, with no obligation to continue.
5. Your data and our platform
Your data stays yours: you own the data in your connected accounts and the deliverables produced for you. You grant us the license needed to process that data to provide the service, as described in the Privacy Policy. The platform, its software, and everything in it that isn't yours is ours, protected by intellectual-property law; we grant you a revocable, non-exclusive, non-transferable license to use it while you have an account.
6. Acceptable use
Use the service lawfully. Don't attempt to breach its security, access other customers' data, resell access without our agreement, or use the service to violate a connected platform's terms.
7. Warranties and liability
The service is provided on an “as is” and “as available” basis. To the maximum extent the law allows, we disclaim implied warranties, and our total liability for any claim arising out of the service is limited to the fees you paid us in the twelve months before the event giving rise to the claim. We are not liable for indirect or consequential damages, or for loss caused by third-party platforms' actions or outages.
8. Indemnification
You will defend and indemnify Membrane against claims arising from your breach of these terms, your violation of law or third-party rights, or content and instructions you supply.
9. Termination
You may stop using the service and cancel at any time. Either party may terminate for material breach. On termination we stop work, you pay for work performed, and data is handled per the Privacy Policy's retention and deletion terms.
10. Governing law
These terms are governed by the laws of the State of Delaware, USA, and disputes belong to the state and federal courts located in Delaware, except where the law of your country of residence grants you mandatory consumer protections.
11. Changes
We may update these terms; material changes are announced to account holders by email before they take effect. Continued use after the effective date is acceptance of the updated terms.
12. Contact
Membrane Inc., 651 N Broad St, Suite 206, Middletown, DE 19709, USA · [email protected]