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Managed day-to-day operations

Finally, everything that should be done gets done. The right way. Every day.

We built a system that runs all the day-to-day tasks in an e-commerce company. A named Operator makes the calls and answers for the result.

Choose the first job we run for you →

Jobs

We know the right way to run each of these.

We fit each job to your business, then run every task in it, every day.

All jobs →
Amazon Management
  • Keep every listing live, correct and checked
  • Catch every account health warning the day it lands
  • Collect every dollar Amazon owes you
23 deliverablesInventory Management
  • Track every unit in every warehouse
  • Forecast demand and prevent stockouts daily
  • Place and chase every purchase order
6 deliverablesAds Management
  • Run every ad against each product's real margin
  • Cut spend on products about to run out
  • Show what every ad dollar returned, after costs
4 deliverablesCatalog Management
  • One master copy of every product, synced to every store
  • See every detail of every product in one place
  • Test listings, and keep only what sells
10 deliverablesBrand Protection
  • Know when anyone changes your listings
  • Check every listing for hijackers every day
  • Report counterfeiters the day they appear
2 deliverablesTikTok Management
  • Get your TikTok Shop approved and selling
  • List products from the same master copy as your other stores
  • Handle every rejection until the product is live
1 deliverable

Looking for experts to run these

Customer Service ManagementSourcing & Supplier ManagementLogistics ManagementFP&AAccountingAccounts Receivable Management

How it works

AI does the watching. A named person makes the calls.

  • Named Operator makes all the callsNothing changes in your playbook or your store until the Operator approves it.
  • Your tools stayWe work in the tools you already use, so there’s nothing to migrate.
  • Every change comes with a receiptYou read each one in your weekly report.

The weekly report

You get a detailed log of everything we do, and why.

Every week your Operator sends you one report. Each receipt in it shows what we did, why it was the right step, and the evidence.

Weekly report · Example weekFrom Nadia Brenner, your Operator

What we did 3 receipts

  1. Finance · Claim

    Filed a claim for 212 units missing from inbound shipment FBA15X.

    Why

    Amazon checked in 1,988 of the 2,200 units we sent. The carrier’s proof of delivery shows all 22 cartons reached the warehouse, so the units went missing after delivery. Amazon has not paid for them on its own, and the shipment is still inside the window for a claim.

    Full reasoning →Show less
    Evidence
    Receiving record FBA15XClaim case
  2. Inventory · Reorder

    Sent a purchase order for 1,400 units of NW-204.

    Why

    Stock covered 31 days at the current sales rate, short of Black Friday. Sales of NW-204 rose 18% over the last four weeks, and last November sold 2.4 times a normal month. The supplier needs 24 days to make and ship, so an order placed after this week lands after the peak.

    Full reasoning →Show less
    Evidence
    PO for NW-204Supplier confirmation
  3. Playbook · New rule

    Added a rule: every return marked Damaged gets checked for a claim.

    Why

    Returns of NW-204 kept coming back marked Damaged. 14 of this week’s 96 returns were marked Damaged, against about 2 in a normal week. When a unit is damaged in Amazon’s warehouse or by its carrier, Amazon owes you for it, but only once someone files the case.

    Full reasoning →Show less
    Evidence
    14 Damaged returnsPlaybook rule

What we need from you

Send the supplier invoice for shipment FBA15X.

Amazon asks for proof that you own the units before it pays the claim.

Upload the invoice →

Upcoming work

  • Check in the NW-204 order when it reaches the warehouse
  • Submit Black Friday deals for NW-118 and NW-204
  • Test a new main image for NW-311

What we keep checking Without you asking

  • Inbound shipments6 shipments1 short: claim filed
  • Stock cover38 products1 reorder sent
  • Returns96 returns14 marked Damaged: new rule
  • Orders1,284 ordersAll matched
  • Fees3,912 chargesAll correct
  • Account health7 daysAll clear
  • Listings214 listingsAll live
  • Hijackers214 listingsNone found
  • Ad spend52 campaignsAll within margin
  • Reviews41 reviewsNone to report
  • Reimbursements12 casesAll paid
  • Storage fees38 productsAll correct

Customer stories

What a job done right looks like.

PhoneSoap · Amazon catalog

The first fix was live 56 minutes after access was granted.

56 min
from access to the first fix live
15 min
median reply to a message
Every change
in writing, with proof
“Membrane has been phenomenal. They knocked out in days a list we had been sitting on for months, caught my own errors before they went live, and every change came with a written explanation of what was done and why.”
Dan BarnesPhoneSoap
Read the PhoneSoap story →All customer stories →

Stop wondering if something better is out there.

Choose the first job we run for you →Book a call