Hybrid agency for e-commerce back office
AI agents do the around-the-clock work on the tools you already use. A named expert makes the calls, checks what ships, and answers for the result.
Most back-office work is either too constant for a person or too consequential for a machine. Membrane runs both halves for you: around-the-clock execution, reviewed and owned by a named expert — and you always see who did what, and why.
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Adam AllenExpertOne shared workspace: comment on the canvas, mark up reports, and approve decisions in the same thread Adam works in.
The few decisions that are genuinely yours arrive with a recommendation and what they are worth — answer them and your part is done.
What shipped and what it recovered — in words and numbers, not a dashboard.
No dashboards to decode — ask, and the answer arrives with the receipts.
A job is one recurring outcome with a defined deliverable — not a seat, a retainer, or a block of hours. Pick the one that hurts most and judge it on what it ships.
If you sell on more than one channel, the back office grows faster than the team. Membrane takes the operational load — whatever you sell, wherever you sell it.
Payouts, refunds, 3PL syncs and ad spend tied out daily — margin watched per product, not per month.
FBA fees recovered, reimbursements filed, listings defended, restocks landed before the cut-off.
Retail POs chased, EDI and channel counts reconciled, one inventory truth across every door.
Chaotic operations and help that costs more than it delivers: the two problems every brand brings us, and the two this service is built to end.
From your first job to the whole back office — without changing a single tool.
There is no retainer and no hourly bill. Each job carries a list of deliverables with a price against each one, approved before any work begins — and a deliverable is only billed once it has actually shipped.
Before anything runs, your operator proposes exactly what this job ships and what each item costs. You approve that list, and nothing outside it can be billed.
Agents and your operator do the work on your own tools. You see what is in progress, and the record of every action as it happens.
A deliverable is charged when it ships — not when it is started, and not if it never arrives. Changes to the list are approved the same way the list was.
Every deliverable is priced and approved before work starts — you pay when it ships.
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We run the back office for e-commerce brands. Tell us the job that hurts most — your first one runs free, on your real data, and you keep everything it ships.
▸ One job or all of it · A named expert on every account · Billed on what ships