There is a right way to run your operations. We find it. We run it.

How it works

AI does the watching. A person makes the calls.

  • Every change comes with a receiptYou read each one in your weekly report.
  • Methods travel between storesYour data never does. What works in one store improves the playbooks of the others, and your numbers stay with you.
  • Your tools stayWe work in the tools you already use, so there’s nothing to migrate.

The weekly report

We do every job the right way. Every step has a receipt.

Every week your Operator sends you one report. Each receipt shows what we did, why it was the right step, and the evidence.

Weekly report · Example weekFrom Nadia Brenner, your Operator

What we did 3 receipts

  1. Finance · Claim$3,180

    Filed a claim for 212 units missing from inbound shipment FBA15X.

    Why
    Amazon checked in 1,988 of the 2,200 units we sent.
    Evidence
    Amazon’s receiving record for FBA15X and the claim case in Seller Central.
  2. Inventory · ReorderPO $18,400

    Sent a purchase order for 1,400 units of NW-204.

    Why
    Stock covered 31 days at the current sales rate, short of Black Friday.
    Evidence
    The PO and the supplier’s confirmation, on your Inventory screen.
  3. Playbook · New rule

    Added a rule: every return marked Damaged gets checked for a claim.

    Why
    Returns of NW-204 kept coming back marked Damaged.
    Evidence
    The 14 Damaged returns, linked from the rule in your playbook.

What we need from you

Send the supplier invoice for shipment FBA15X.

Amazon asks for proof that you own the units before it pays the claim.

Upload the invoice →

Upcoming work

  • Check in the NW-204 order when it reaches the warehouse
  • Submit Black Friday deals for NW-118 and NW-204
  • Test a new main image for NW-311

What we checked

  • Inbound shipments6 shipments1 short: claim filed
  • Stock cover38 products1 reorder sent
  • Returns96 returns14 marked Damaged: new rule
  • Orders1,284 ordersAll matched
  • Fees3,912 chargesAll correct
  • Account health7 daysAll clear
  • Listings214 listingsAll live
  • Hijackers214 listingsNone found
  • Ad spend52 campaignsAll within margin
  • Reviews41 reviewsNone to report
  • Reimbursements12 casesAll paid
  • Storage fees38 productsAll correct

Customer stories

What it looks like when we run it for you.

PhoneSoap · Amazon catalog

The first fix was live 56 minutes after access was granted.

56 min
from access to the first fix live
15 min
median reply to a message
Every change
in writing, with proof
“Membrane has been phenomenal. They knocked out in days a list we had been sitting on for months, caught my own errors before they went live, and every change came with a written explanation of what was done and why.”
Dan BarnesPhoneSoap
Read the PhoneSoap story →All customer stories →

Stop wondering if something better is out there.