Membrane · For operators
You know e-commerce back-office work cold. Agents clear the repetitive execution across every client — so you keep the relationships, own the judgment, and grow your book without adding hours.
Membrane is the platform your service runs on. You stay the operator: the client is yours, the calls are yours, the account is yours.
The math / 01
Every client used to cost you the same pile of busywork, so capacity was the ceiling on income. Agents absorb that pile — the line that grows your book climbs while the one that limits you stays flat.
▸ Illustrative — one operator’s book, not a measured account
Nothing about the relationship changes. We run in the background, and we do not talk to your clients, bill them, or go around you.
The repetitive execution with a right answer — read continuously across every client’s stack, done the same way every time, with the exceptions flagged for you.
Nothing ships without your okay until you decide otherwise. As the work earns your trust, you widen what may run unattended — at whatever pace you set, per client.
Your book / 02
Connect each client’s stack once. Membrane watches it, answers questions across it, and runs the routine jobs — and you stay in the review seat for all of them at once.
Each client keeps their own connected tools and their own data. You see all of them side by side instead of logging into ten portals a day.
Every action is recorded with the reason it was taken and the evidence behind it — so the few items waiting on your judgment are the only ones you have to find.
Onboarding a client is connecting their stack and pointing the jobs you already run at it, not rebuilding your process from scratch.
| Client | Job | Run by | Status |
|---|---|---|---|
| Brand A | Daily stock + order sync | Agents | done |
| Brand C | Payout reconciliation | Agents | running |
| Brand B | Returns triage | Agents → you | needs you |
| Brand D | Ad spend over target | Agents → you | flagged |
| Brand E | Supplier PO follow-up | Agents | done |
How it runs / 03
The point is to get something genuinely running on a real account quickly, then let it earn more responsibility at the pace you are comfortable with.
Connect the tools for one or two clients. Membrane maps what is there and how the work actually flows.
Hand the repetitive jobs to the agents. Nothing goes out without your okay — you set the pace.
You stay in the review seat. As it earns your trust it takes on more — and you take on more clients.
The founding role
If you have run e-commerce back-office work for real and have a client or two to bring, the Founding Operator role is where it starts — a direct hand in the product, and a setup later operators will not get.
▸ Built by the team behind Membrane (getmembrane.com)