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Customer story ·

40% of lost inventory was never reimbursed. Now we chase every unit until Amazon pays.

paid a claims service to file its Amazon claims, but nobody answered when Amazon pushed back. We stepped in, and we answer Amazon every time.

40%
of missing units were never reimbursed
100%
of the payments Amazon took back still carried the claims service’s fee
0% → 100%
of this year’s refusals answered, before us and since
01 · The problem

Nobody answered when Amazon pushed back.

Amazon often pays a claim short, refuses it, or asks for a document. Each pushback needs an answer before Amazon’s deadline, and the claims service never sent one.

All missing units, March 2025 to September 2026

46% paid by Amazon14% still open40% never paid, past Amazon’s deadline

Why the unpaid units went unpaid

Amazon asked for a document, and nobody sent it47%
Amazon took a payment back or closed the case, and nobody answered15%
Nobody filed a claim before the deadline38%

62% of the unpaid units: Amazon pushed back, and nobody answered.

02 · How fast

Amazon paid our first claim the same day.

6 daysfrom our first look at the records to six claims paid by Amazon
  1. Day 1Found what’s owedWe read 18 months of Amazon records and listed every unit still unpaid.
  3. Day 2First claim paidAmazon paid it the same day we filed it.same day
  4. Day 5Old refusals paidThree cases Amazon had refused, and nobody had answered. Amazon paid all three.
  5. Day 6Six claims paid
  6. Every dayEvery case to the endIf Amazon pays short or refuses, we answer before its deadline.

Days spent waiting on the company or on Amazon are not counted.

03 · What we found

What the claims service didn’t do.

We read 18 months of the claims service’s cases, bills and dashboard. They show what it left undone.

One message per case, then silence

99% of the claims service’s cases hold one message from the seller’s side. If Amazon paid short, it stayed short.

Refused claims, now paid

The claims service answered none of Amazon’s refusals this year. We answered every one, and Amazon paid each one it owed.

Missing units nobody claimed

Some short shipments never made the claims service’s list, and others were marked “Reimbursed” with units unpaid. We filed for all of them, and Amazon paid.

A fee on money Amazon took back

Getida, the claims service, takes 20% of each payment Amazon makes for missing units. When the units turn up and Amazon takes the money back, it keeps its 20%.

Membrane Operator to Getida support, October 12, 2026: “So we basically pay 20% of the cost of any units that amazon received or counted late to Getida.” Getida support, October 13: “Essentially, that is correct.”
Our question and Getida’s answer, cut to the two lines.
04 · What we did

We follow each case until Amazon pays.

The claims service filed claims and stopped there. We file each one with its proof, read Amazon’s answer, and reply until the money comes in.

  1. Find what’s owed

    We go through Amazon’s own reports for every short shipment and every lost or damaged unit.

  2. File with proof

    Each claim goes in with the proof Amazon asks for.

  3. Answer every pushback

    If Amazon pays short, refuses, or asks for a document, we reply with proof or file again.

  4. Paid, with a receipt

    The case closes when Amazon pays, and the company gets a receipt.

If Amazon pays short or refuses, we reply again

05 · The job

The job behind this work.

Each job has a fixed price per deliverable, and a named Operator answers for the result.

Job · Reimbursement ClaimsAmazon ReimbursementsAmazon owes you for the inventory it loses or damages. We monitor all of your inventory that Amazon handles, find every discrepancy, file the claims, and follow up on each one until Amazon closes it. The job covers lost and damaged inventory, and nothing else.See the job

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